This policy explains how refunds and returns work for the software packages provided by Paul Technologies ("we," "us," "our"). Because our packages involve custom configuration, integration, and delivery of software and services, the following terms apply to every purchase.
You may request a full refund within 72 hours of purchase, provided that implementation and configuration work has not yet begun. If both of these conditions are met, we will refund your payment in full to the original payment method.
Email connie.williamson@paul-technologies.com or call (206) 455-8697 and reference your purchase. We'll confirm your request in writing.
After the 72-hour window has passed, or once implementation/configuration work has begun — whichever is earlier — all sales are final and non-refundable. This includes, without limitation, situations where scoping, account setup, storefront configuration, integrations, or any delivery work has commenced.
While purchases are non-refundable after the window above, we stand behind what we deliver. If a component we've delivered does not function as described, we will repair, reconfigure, or re-deliver that component at no additional cost until it works as described. This is a support-and-repair commitment — it is not a money-back guarantee, and it does not include refunds of amounts already paid.
Our packages provide business software and setup services. We do not guarantee any specific business result, revenue, sales volume, or income. Outcomes depend on many factors outside our control, including how the tools are used.
Questions about this policy, or to make a request within the 72-hour window, contact us at connie.williamson@paul-technologies.com or (206) 455-8697. Mailing address: 23 MATT DILLON RD UNIT D, TALLAPOOSA, GA 30176.